Refund Policy

Scope Street: Purchasing Conditions and Refund Policy

Effective Date: 29th November 2024

Welcome to Scope Street. Please review the following terms carefully before making a purchase, as they govern the purchasing process and your rights regarding refunds and returns. By placing an order with Scope Street, you agree to these terms and conditions.

1. Introduction

This policy outlines the terms governing the purchase of products on Scope Street’s website (www.scopestreet.com) and any related platforms. For details on data handling, please refer to our Privacy Policy and Cookies Policy.

If you have any questions or require clarification, please contact us via email at support@scopestreet.com.

2. Age Requirements

Only individuals aged 18 or older may purchase from Scope Street. If you are under 18, purchases must be made by a parent or legal guardian.

3. Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal and shipping information during the checkout process.
  • Ensuring timely collection of orders from the delivery address provided.
  • Covering any costs or delays caused by incorrect or incomplete information.

4. Purchasing Procedure

  1. Account Creation: While you can shop as a guest, creating an account allows you to track orders, manage returns, and access exclusive offers.
  2. Placing an Order: Add products to your cart, proceed to checkout, and select a payment method. Review your details before confirming.
  3. Order Confirmation: Once payment is processed, you will receive an order confirmation email. If you spot an error, contact us immediately at support@scopestreet.com.
  4. Pricing: Prices are in EUR and include VAT but exclude shipping, import duties, and customs taxes (if applicable). Additional costs will be displayed before payment.

5. Payment Methods

Scope Street accepts the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Other local payment options (if applicable)

We utilize SSL encryption for secure transactions. Customers are responsible for ensuring sufficient funds and accurate payment information.

6. Shipping and Delivery

  1. Delivery Times: Orders are typically dispatched within [X business days]. Standard delivery times vary by location.
  2. Tracking: You will receive a tracking link once your order ships.
  3. Customs: International customers are responsible for any import duties or taxes.
  4. Missed Delivery: If a delivery attempt fails and the package is returned to us, you will be responsible for re-shipping costs.

7. Ownership and Risk Transfer

Ownership of products passes to the customer upon receipt of full payment. Risk of loss or damage passes upon delivery to the address provided.

8. Returns, Exchanges, and Refunds

Conditions for Returns

  • Returns must be initiated within 14 calendar days of receiving the order.
  • The product must be unworn, unwashed, and in its original condition with tags and packaging intact.
  • Footwear: Try on shoes on a clean, protected surface. The original box must remain undamaged.
  • Beauty, Skin Care, and Perfumes: Must be unused, unopened, and have all safety seals intact.
  • Non-Returnable Items: Socks, underwear, swimwear, and customized/personalized products.

How to Return

  1. In-Store Returns: Visit our store at [Insert Store Address] with the product and proof of purchase.
  2. Mail Returns: Pack the item securely and send it to:
    Scope Street Returns, Calle Ramón Areces, 16B, 29660 Marbella, MA, Spain.
    Customers are responsible for return shipping costs unless the item is defective or incorrect. Use a traceable shipping method and ensure the package includes:
    • A completed returns form.
    • A copy of your invoice or proof of purchase.

Refunds

  • Refunds will be processed to the original payment method within 14 business days of receiving and inspecting the returned product.
  • Shipping fees are non-refundable except in cases of defective or incorrect items.

Exchanges

Scope Street does not offer direct exchanges. To exchange an item, process a return for a refund and place a new order.

Right of Withdrawal

You have the right to withdraw from the purchase within 14 days of receiving the product, as per applicable consumer laws.

  • Notify us via email at support@scopestreet.com.
  • Return the product in its original condition as outlined above.
  • Refunds for withdrawals exclude the cost of return shipping.

9. Non-Delivery or Lost Packages

If your order is not delivered or is lost during transit, contact us within 14 calendar days of the expected delivery date. Scope Street will investigate and provide a resolution, including replacements or refunds.

10. Sustainability Commitment

Scope Street encourages mindful purchases to minimize unnecessary returns and reduce environmental impact.

11. Partial Returns and Refunds

If returning part of an order, refunds will reflect the value of the returned items. Shipping fees are non-refundable unless all items are returned.

12. Abuse of Return Policy

Scope Street reserves the right to deny returns or limit services to customers who repeatedly misuse the return policy.

13. Warranty

All products are covered by a two-year warranty for manufacturing defects. This does not cover:

  • Damage from misuse or normal wear and tear.
  • Products modified or altered after purchase.

14. Contact Information

For assistance, contact us:

  • Email: support@scopestreet.com
  • Mail: Calle Ramón Areces, 16B, 29660 Marbella, MA, Spain.

15. Changes to this Policy

Scope Street reserves the right to modify these terms. Updates will be posted on our website with the effective date clearly indicated.

16. Governing Law and Jurisdiction

This policy is governed by Spanish and EU consumer laws. Disputes may be resolved through the European Online Dispute Resolution platform (link) or in local courts as applicable.